TL;DR

Technical Account Manager (Data): Guiding enterprise customers through onboarding, integration, and success with %hirify_global%'s data reliability solutions, with an accent on modern data stack integration and data observability best practices. Focus on troubleshooting complex data pipeline challenges and ensuring long-term customer adoption through technical workshops and strategic recommendations.

Location: London

Company

%hirify_global% helps businesses rely on data + AI for competitive advantage.

What you will do

Own technical relationships with enterprise customers, guiding them through onboarding and integration.
Partner with data engineering and analytics teams to embed %hirify_global% into their data ecosystem.
Troubleshoot complex data observability and pipeline challenges.
Advise customers on data & AI observability best practices.
Lead technical workshops and account reviews.
Act as the voice of the customer, providing feedback to shape the product roadmap.

Requirements

5+ years in a customer-facing technical role.
Understanding of modern data technologies, including SQL and data warehouses (Snowflake, BigQuery, Redshift, Databricks).
Strong project management skills.
Familiarity with data & AI observability concepts.
Exposure to cloud infrastructure (AWS, GCP, or Azure) and APIs.
Excellent communication and storytelling skills.

Nice to have

Previous experience in data & AI observability or analytics SaaS.
Background as a data engineer or analytics lead.
Knowledge of data governance frameworks.
Familiarity with Python, SQL, and/or scripting.

Culture & Benefits

Work at the forefront of the data & AI observability movement.
Collaborate with a globally distributed team that values impact and empathy.
Partner with data-forward organizations.
Competitive compensation and meaningful equity.
Flexible remote work and generous PTO.