TL;DR

Relationship Manager (Account Manager): Managing and growing existing Mid-Market customer accounts in EMEA with an accent on securing renewals and driving revenue through strategic sales processes. Focus on mastering %hirify_global%'s product suite, particularly AI capabilities, and strengthening customer relationships through consultative partnership.

Location: %hirify_global% has a hybrid working policy. We expect employees to be in the office at least three days per week.

Company

%hirify_global% is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

Drive pipeline and revenue by developing accounts and outbound efforts.
Secure customer renewals by proactively managing the renewal lifecycle.
Execute a strategic sales process using a data-driven approach to prioritize activities and deliver accurate forecasting.
Act as a consultative partner using value selling and ROI analysis to solve customer problems.
Lead cross-functional account teams to ensure complex deals are successfully closed.
Strengthen customer relationships by understanding support workflows, business metrics, and executive priorities.

Requirements

5+ years in a B2B SaaS closing role with a consistent track record of hitting and exceeding quota; experience in CS, CX, or CRM is an advantage.
Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation.
Commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes.
The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.

Nice to have

Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
Additional European languages are an advantage.

Culture & Benefits

Competitive salary and equity in a fast-growing start-up.
Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Regular compensation reviews.
Flexible paid time off policy.

Relationship Manager (German Speaking)