Trader Support (Fintech)

TL;DR

Trader Support (Fintech): Providing first-line support to Japanese-speaking clients of hirify.global via live chat, email, and phone with an accent on onboarding, technical issues, and platform navigation. Focus on resolving client issues efficiently and delivering market-specific support.

Company

hirify.global is a fast-growing company that supports clients in the Japanese market.

What you will do

• Provide first-line support to clients via live chat, email, and phone.
• Assist Japanese-speaking clients with onboarding, technical issues, and platform navigation.
• Manage and verify KYC documentation and ensure smooth onboarding procedures.
• Maintain accurate and up-to-date client records in the CRM system.
• Liaise with internal teams to resolve client issues efficiently.
• Localize and translate content into Japanese and deliver market-specific support.

Requirements

• Fluency in Japanese and English – both written and spoken – mandatory.
• Minimum 1 year of experience in a customer support role, preferably in financial services.
• Understanding of financial instruments (FX, Futures, Crypto, Stocks) is a strong plus.
• Strong communication, troubleshooting, and problem-solving skills.
• High level of computer literacy and strong organizational skills.
• Willingness to work on public holidays.

Culture & Benefits

• Competitive salary based on qualifications and experience.
• Ongoing training and professional development opportunities.
• 21 days annual leave + 6 days sick leave.
• Work anniversary gift and birthday half-day off.
• Supportive, international team environment.
• Full onboarding support and digital induction process.