TL;DR

Trader Support (Fintech): Providing first-line support to Japanese-speaking clients of %hirify_global% via live chat, email, and phone with an accent on onboarding, technical issues, and platform navigation. Focus on resolving client issues efficiently and delivering market-specific support.

Company

%hirify_global% is a fast-growing company that supports clients in the Japanese market.

What you will do

Provide first-line support to clients via live chat, email, and phone.
Assist Japanese-speaking clients with onboarding, technical issues, and platform navigation.
Manage and verify KYC documentation and ensure smooth onboarding procedures.
Maintain accurate and up-to-date client records in the CRM system.
Liaise with internal teams to resolve client issues efficiently.
Localize and translate content into Japanese and deliver market-specific support.

Requirements

Fluency in Japanese and English – both written and spoken – mandatory.
Minimum 1 year of experience in a customer support role, preferably in financial services.
Understanding of financial instruments (FX, Futures, Crypto, Stocks) is a strong plus.
Strong communication, troubleshooting, and problem-solving skills.
High level of computer literacy and strong organizational skills.
Willingness to work on public holidays.

Culture & Benefits

Competitive salary based on qualifications and experience.
Ongoing training and professional development opportunities.
21 days annual leave + 6 days sick leave.
Work anniversary gift and birthday half-day off.
Supportive, international team environment.
Full onboarding support and digital induction process.