TL;DR

Service Desk Engineer - Associate: Providing end-user assistance, issue resolution, installation, troubleshooting, and restore services for applications, computer systems, peripherals, and devices with an accent on monitoring tickets, performing root cause analysis, and user access management. Focus on collaborating on project initiatives, assisting in system deployments, and preparing hardware/software for new employees.

Location: Hybrid (3 days in office, 2 days remote) in Lisbon, Portugal

Company

%hirify_global% provides wealth management solutions, focusing on alternative investments.

What you will do

Provide Tier 1 end-user assistance, issue resolution, installation, and troubleshooting for various systems.
Monitor, track, and triage tickets efficiently using FreshService.
Collect relevant information for escalation and perform root cause analysis for corporate application issues.
Manage user access provisioning and deprovisioning processes.
Participate in global device refresh programs and collaborate on project initiatives.
Prepare hardware/software for new employees and maintain support technical documentation.

Requirements

3+ years of recent end-user technical support experience.
3+ years of experience with Microsoft cloud-related technologies (O365, OneDrive, Exchange).
Minimum of 3+ years of experience in desktop technologies (Windows, MS Office).
Fluent English required.
Strong time management and ability to prioritize in a fast-paced environment.

Nice to have

Experience with PowerShell.
Experience with Mac OSX.
Experience with A/V systems.
Experience with Freshworks.

Culture & Benefits

Hybrid work model allowing 3 days in office and 2 days remote.
Opportunity to participate in a global device refresh program.
Involvement in an after-hours on-call rotation schedule.
Collaborative environment with senior members on project initiatives.

Mac Experience Administrator - Associate