TL;DR

ServiceNow Operational Business Analyst (Fintech): Managing the lifecycle of incidents and resolving IT operational issues on the ServiceNow platform with an accent on minimizing downtime and maintaining business continuity. Focus on coordinating with cross-functional teams, communicating effectively with stakeholders, and implementing processes to prevent future incidents.

Location: Remote - Virginia

Company

%hirify_global% brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government.

What you will do

Manage the entire lifecycle of incidents from detection to resolution, ensuring minimal disruption to business operations.
Quickly identify and resolve IT operational issues that pertain to the ServiceNow Platform to minimize downtime and maintain business continuity.
Facilitate timely communication with stakeholders, including customers and executives, and escalate issues when necessary.
Utilize data analysis tools to gather insights and recommend improvements to existing processes.
Maintain clear and effective communication with IT teams and business stakeholders to ensure alignment and understanding.
Create and maintain comprehensive documentation of system configurations, troubleshooting procedures, and process improvements.

Requirements

3-5 years of experience as a Business Analyst
Proven experience in business analysis, with a focus on Incident Management, Request Management and IT operational troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication skills, both verbal and written.
ServiceNow Platform Experience.
Ability to work collaboratively in a team environment.
U.S. Citizenship Required

Culture & Benefits

Welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality.
Employees work together to foster wise decision-making that relies on data, experience, and collaboration.
Client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.
Passionate individuals who are resilient in the face of uncertainty and possess a creative spirit.
Desire for growth through continuous learning and feedback.