TL;DR

Sr. Customer Success Manager (CDP): Driving adoption, value, and growth across a portfolio of %hirify_global% customers with an accent on building long-term, successful customer partnerships. Focus on delivering world-class support, leading strategic business conversations, and ensuring customers achieve maximum ROI from their investments.

Location: Remote (Singapore)

Salary: S$120,000 to S$160,000 annually

Company

%hirify_global% is a leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data.

What you will do

Act as a trusted advisor for a portfolio of accounts, building relationships and driving value.
Understand customers’ desired business outcomes and plan to realize value through improvements.
Partner with the implementation team for successful deployment and engagement.
Manage internal renewal strategies to maximize customer retention.
Implement customer engagement strategies, including Executive and Quarterly Business Reviews.
Identify customer expansion opportunities and churn risks.

Requirements

5+ years of experience in customer-facing roles within a Marketing Technology SaaS provider.
Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions.
Strong technical acumen with knowledge of web technologies, including JavaScript and APIs.
Proven ability to build trust with senior customer decision-makers.
Genuine passion for delivering exceptional customer experiences.
Collaborative team player with a track record of partnering across functions.