TL;DR

Sr. Customer Success Manager (Fintech): Driving adoption, value, and growth across a portfolio of %hirify_global% customers with an accent on strong relationship management skills and technical expertise. Focus on delivering world-class support and ensuring customers achieve maximum ROI from their investments.

Location: Remote Australia

Salary: A$140,000 to A$170,000 (AUD) annually

Company

%hirify_global% is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences.

What you will do

Act as a trusted advisor and key point of contact for a portfolio of accounts, building relationships and driving incremental value.
Understand customers’ desired business outcomes and plan to realize more value through improvements in implementation and adoption of new use cases.
Partner with %hirify_global%’s implementation team to ensure successful deployment and engagement.
Implement customer engagement strategies, including consistent Executive Business Reviews and Quarterly Business Review.
Collaborate with %hirify_global%’s Sales team to expand customer relationships and ensure renewal.
Monitor and report on customer health, plan and coordinate the recovery for churn risk scenarios.

Requirements

5+ years of experience in customer-facing roles such as Solutions Consulting, Customer Success, or Technical Account Management within a Marketing Technology SaaS provider, digital marketing agency, or marketing operations team.
Hands-on expertise with Customer Data Platforms (CDP) and Tag Management solutions strongly preferred.
Strong technical acumen with working knowledge of web technologies, including JavaScript and APIs.
Proven ability to build trust and credibility with senior customer decision-makers and key influencers.
Genuine passion for delivering exceptional customer experiences and driving measurable business outcomes.
Collaborative team player with a track record of successfully partnering across Sales, Operations, Legal, Finance, and other functions to influence decisions and drive results.

Culture & Benefits

Award-winning culture that emphasizes how we think, act, and connect together.
Commitment to diversity, equity, and inclusion.
15 hours of paid work time for volunteer activities and programs annually.
Remote-first working environment with new hire stipends to assist with purchasing things needed to support a successful home office environment.
Share in the success of %hirify_global% by becoming an owner of %hirify_global% beginning with new hire equity grants.
Flexible paid time-off policy and robust leave programs, including extended paid parental leave and company holidays.