Head Of Customer Success (Fintech)

TL;DR

Head of Customer Success (Fintech): Owns the strategy and outcomes for customer activation and onboarding across various customer segments, ensuring consistency in quality and speed. Focus on building high-caliber teams, refining playbooks, and improving tooling to increase efficiency and drive measurable improvements in activation and adoption.

Location: Relocation support to NYC or SF (as needed)

Salary: $259K - $395K

Company

hirify.global is a financial operations platform designed to save companies time and money by combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence.

What you will do

• Own the strategy, roadmap, and outcomes for customer activation and onboarding across Scaled, Commercial, and Mid‑Market segments.
• Build high‑caliber teams of managers and ICs, ensuring clear career paths, training, and performance frameworks.
• Identify best practices and refine playbooks, templates, and SOPs to scale onboarding effectively and repeatably.
• Set and maintain a high‑performing culture and morale while improving tooling, systems, and processes to increase efficiency.
• Partner closely with Presales and Account Management to align incentives and strengthen handoffs throughout the GTM funnel.
• Report on team performance and forecasts to senior leadership and channel early‑stage customer insights into product roadmaps.

Requirements

• Minimum 10 years of experience in Customer Success or Implementation, including 5+ years as a senior leader in fast-paced, high-growth SaaS environments.
• Proven track record overseeing leaders and multi-layer orgs and driving measurable improvements in onboarding, activation, and adoption.
• Metrics-driven leader with a history of optimizing activation performance by testing and tracking inputs that best drive adoption, retention, and time-to-value.
• Demonstrated ability to use data and systems to scale onboarding operations, improve team efficiency, and forecast key business outcomes.
• Clear passion for customer success, with proven ability to coach managers and guide teams in driving exceptional customer experiences.
• Proven people leader with a passion for hiring, developing, and retaining top talent through thoughtful org design and career planning.

Nice to have

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management).

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• WFH stipend to support your home office needs.
• Wellness stipend.
• Parental Leave.