TL;DR

Senior Manager, Digital Brickster Experience (IT Infrastructure & Operations): Leading the integration, communication, and support of IT tools, including AI and collaboration platforms, to drive employee productivity and satisfaction. Focus on scaling operational fundamentals, managing vendor relationships, and capturing employee feedback to enhance IT strategy and tool adoption.

Location: While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

Salary: $179,000—$250,625 USD

Company

%hirify_global% is the data and AI company helping more than 10,000 organizations worldwide to unify and democratize data, analytics, and AI.

What you will do

Lead and scale systems integration for business-critical employee, collaboration, and AI platforms.
Oversee automation of Brickster experiences related to onboarding and collaboration workflows.
Act as the primary bridge between IT, executive stakeholders, and communications.
Collaborate with cross-functional teams to document and operationalize policies for privacy, security, and service delivery.
Drive vendor management and contract renewal initiatives for strategic IT, AI, and collaboration solutions.
Develop, document, and champion best practices for knowledge management and self-service automation.

Requirements

Significant experience (typically 8+ years) in IT Infrastructure, Digital Brickster Experience, or a related field, with at least 3 years in team or program leadership roles.
Deep understanding of modern SaaS platforms, enterprise AI technologies, collaboration environments, IT service delivery, workflow automation, and communication best practices.
Demonstrated ability to drive operational scaling and implement process improvements.
Strong stakeholder management and cross-functional leadership, including direct experience working with executive teams.
Excellent verbal and written communication and policy documentation skills.
Track record of successful vendor management, enterprise contract negotiations, and partnerships with leading SaaS, AI, and collaboration technology providers.

Nice to have

Experience developing and operationalizing knowledge management and self-service IT solutions—including those powered by AI and supporting collaborative work—is a plus.

Culture & Benefits

Comprehensive benefits and perks that meet the needs of all employees.

Senior Manager, Digital Brickster Experience - It Infrastructure & Operations