TL;DR

Account Manager (B2B SaaS): Managing customer relationships and driving renewals while uncovering upsell opportunities with an accent on building trust and delivering measurable results. Focus on collaborating across teams to solve complex data privacy challenges and influence product strategy.

Location: Remote - United States

Compensation Range: $120,000 - $130,000 USD

Company

%hirify_global% is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk.

What you will do

Drive customer renewals end-to-end to maximize retention and minimize churn.
Identify, position, and close upsell and cross-sell opportunities within existing accounts.
Build deep, trusted relationships with customers by understanding their business goals.
Collaborate with Customer Success, Product, and Support teams to deliver a world-class customer experience.
Educate customers on new product features and ensure successful adoption.
Share customer feedback that shapes our product roadmap.

Requirements

3+ years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment.
Proven track record of managing upsell, cross-sell, and renewals.
Excellent interpersonal and communication skills—both written and verbal.
Experience working with cross-functional teams in a fast-paced environment.
Strong organizational skills and attention to detail.