TL;DR

Customer Success Manager (Programmatic Advertising): Managing a portfolio of advertiser accounts to ensure their success and satisfaction with an accent on building strong client relationships and optimizing campaign performance. Focus on analyzing data, collaborating with internal teams, and identifying growth opportunities.

Location: Hybrid

Salary: USD 90-105K OTE per annum

Company

%hirify_global% has created a more efficient and privacy-focused way to buy and monetize advertising.

What you will do

Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
Analyze campaign data to identify trends, insights, and areas for improvement
Collaborate with internal teams to implement optimizations and troubleshoot issues
Develop strategic plans to enhance campaign performance and achieve client KPIs

Requirements

3+ years of experience in customer success, ad operations, or programmatic campaign management
Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
Proven success in driving client growth, retention, and satisfaction
Strong analytical skills with the ability to translate performance data into actionable optimization strategies
Bachelor’s degree in Marketing, Business, or a related field is preferred but not required