TL;DR

Customer Success Manager I (SaaS): Managing the success and health of small business customers with an accent on customer engagement and retention. Focus on developing strategies to enhance product adoption and customer satisfaction.

Location: Lehi, Utah

Compensation: $64,000 base plus a 15% variable

Company

%hirify_global% is a platform that helps local businesses convert leads into paying customers through AI-driven solutions.

What you will do

Serve as the primary post-sales point of contact for small business customers
Utilize product knowledge to drive adoption and utilization of %hirify_global% products
Help customers achieve maximum value from products and meet business objectives
Identify opportunities for upselling and cross-selling within existing accounts
Engage with customers during the renewal process to secure renewals
Develop strong relationships with customers and act as a trusted advisor

Requirements

1+ years in a customer-facing role, preferably in software or SaaS
Strong communication and interpersonal skills
Excellent problem-solving and analytical abilities
Technically adept with complex software concepts
Empathetic and customer-centric mindset
Collaborative team player

Nice to have

Experience with customer success platforms and tools
Familiarity with CRM and customer support software
Knowledge of online reputation management

Culture & Benefits

Open and transparent culture
Generous vacation time and paid parental leave
Excellent medical, dental, and vision benefits
401k Plan
Onsite child care center, subsidized for employees