TL;DR

Customer Success Lead (SaaS): Overseeing Customer Success across the Americas at %hirify_global%, focusing on effective adoption and expansion of the platform. Focus on driving operational excellence, strategic alignment, and customer engagement to maximize retention and business impact.

Location: Hybrid (San Francisco, California)

Salary: $225,000 - $275,000

Company

%hirify_global% helps you build beautiful tools for your life’s work, providing a seamless workspace for teams.

What you will do

Develop and implement strategies for Customer Success alignment with company goals.
Lead and develop a team of 25+ Customer Success Managers.
Collaborate with Sales and Professional Services for seamless customer onboarding.
Drive executive relationships and gather customer feedback for product improvements.
Monitor customer health metrics and drive operational excellence.
Optimize processes using customer success management tools.

Requirements

6+ years of experience in Customer Success or GTM functions in a SaaS environment.
Experience managing diverse customer segments and collaborating cross-functionally.
Strong leadership skills with a focus on customer-centricity.
Data-driven mindset with operational rigor.
Adaptability in a rapidly changing business environment.