TL;DR

Customer Success Manager (Cybersecurity): Driving customer adoption, retention, and growth by ensuring customers maximize the value of cybersecurity solutions with an accent on proactive engagement, success planning, and cross-functional collaboration. Focus on aligning customer goals with company offerings, delivering continuous value, and ensuring high levels of satisfaction and customer loyalty.

Location: Able and willing to travel on-site for customer visits as required by the business (up to 25%)

Company

%hirify_global% is breaking the attack chain.

What you will do

Maintain a strong understanding of the company’s solutions and emerging cybersecurity trends to offer valuable insights to customers and protect their interests.
Provide expert guidance on product capabilities, ensuring solutions are customized to fit customer-specific needs and industry requirements.
Manage the customer journey, ensuring each phase—from onboarding to renewal—drives satisfaction, adoption, and retention.
Proactively monitors customer health and engagement, deploying strategies to address risks and optimize customer outcomes, reducing the likelihood of churn.
Build strong relationships across customer organizations, working with stakeholders from frontline teams to executive leadership to align company solutions with customer goals.
Work closely with sales, product, and services teams to ensure smooth onboarding, proactive support, and alignment of solutions with customer requirements.

Requirements

Typically 3-5 years in current role and 2+ years of related experience
Typically requires a Bachelor's degree or equivalent experience
Excellent presentation, written, and oral communication skills
Strong interpersonal skills and experience initiating and building positive relationships
Strong organizational and time management skills with the ability to manage multiple projects
Able and willing to travel on-site for customer visits as required by the business (up to 25%)

Culture & Benefits

Competitive benefits and salaries
Personal and professional development opportunities
Flexibility