TL;DR

Director, Professional Services: Managing project managers and implementation experts for %hirify_global%, ensuring on-time, on-budget deployments with high customer satisfaction. Focus on operational excellence, portfolio profitability, and building strong cross-functional and customer relationships.

Location: On-site in Chicago, Illinois

Salary: $170,000 - $190,000

Company

%hirify_global% provides AI and ERP solutions for local and state governments in the U.S.

What you will do

Lead a team to achieve results and deliver intended outcomes for the business and customers.
Lead project managers with operational excellence that drives predictability.
Manage P&L for portfolio profitability.
Enable project managers and implementation analysts with the tools and skills for successful deployments and solutions.
Build strong cross-functional and customer relationships.
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible

Requirements

Minimum of 5 years of experience leading professional services delivery teams in a SaaS environment and managing P&L.
Experience with portfolio forecasting, resource allocation, and capacity planning.
Strong analytical thinking, system perspective, and process analysis skills.
Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations.
Experience with risk mitigation, management, and handling escalations.

Nice to have

Experience with government processes, protocols, and use cases applicable to our software.

Culture & Benefits

Comprehensive healthcare options for individuals and families.
Flexible vacation policy and paid company holidays.
401(k) with company match (USA only).
Paid parental leave, wellness stipends, and HSA contributions.
Professional development and growth opportunities.
A collaborative office environment with weekly catered lunches.