TL;DR

Customer Operations Executive: Providing support to the Customer Operations Team, ensuring customer-facing and sales processes are executed effectively and accurately with an accent on departmental SLAs adherence, contracts setup, and compliance. Focus on excellent customer on-boarding and post-sales experience, timely invoice issuance, and GDPR compliance.

Location: Manchester

Company

%hirify_global% provides a trusted advisory service to 15,000 customers.

What you will do

Provide day-to-day support to the Customer Operations Team, serving as a key point of contact.
Set up new contracts and customer accounts, and create verification projects for timely invoicing.
Review new sales opportunities for compliance with company expectations and processes.
Process contract amendments, customer terminations, and account amendments.
Support the business with internal and external audit requests.
Document processes within the Customer Operations team and ensure process guides are up to date.

Requirements

Experience working in a fast-paced environment with multiple touch points internally and externally.
Good functional skills including excel, Microsoft etc
Excellent time management skills with the ability to constantly assess priorities.
Able to remain calm during periods of change or pressure.
Strong customer-centric attitude.
Excellent communication and interpersonal skills.
Experience of working in a customer service/sales support environment.

Culture & Benefits

Global community of talented individuals working together towards a safer future.
Environment where everyone can reach their full potential.
Committed to diversity and flexibility in the workplace.