TL;DR

Regional Customer Success Manager (Automotive AI): Working with high-value automotive customers as the primary post-sales point of contact, orchestrating onboarding, driving product adoption, and securing renewals. Focus on guiding dealerships through their AI transformation and ensuring customer satisfaction and retention.

Location: Remote, Must be based in Florida

Company

%hirify_global% provides local businesses with a complete platform and AI employees that convert leads into real, paying customers.

What you will do

Serve as the primary post-sales point of contact for large Automotive dealerships using our AI products.
Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week.
Serve as a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations.
Drive adoption and utilization of %hirify_global% products using in-depth product and industry knowledge.
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Develop strong relationships with customers and become a trusted advisor.

Requirements

Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products.
Demonstrated ability to maximize retention save %.
Demonstrated experience and success in a customer success or account management role.
Ability to speak effectively with customers of all levels (including CEO’s, Owners & VPs).
Ability to provide strategic contributions through proven active involvement in shaping departmental strategies.
Technically adept and able to grasp complex software concepts quickly.

Nice to have

Scored top 10% in your performance reviews for the past 3 years.
3+ years Automotive experience.
5+ years Customer success, consulting, onboarding, or account management experience.
3+ years B2B software experience.
4-year degree required.
Consistent over-achievement in past and current positions.

Culture & Benefits

Open and transparent culture.
Life insurance, long and short-term disability coverage.
Paid maternity and paternity leave.
Generous vacation time, plus three 4-day summer holiday weekends.
Excellent medical, dental, and vision benefits.
401k Plan.