TL;DR

Senior AI Analyst (AI): Utilizing GenAI and analytics to transform Quality Assurance processes within Operations at %hirify_global%. Focus on automating evaluations of customer interactions and back-office tasks to enhance performance and compliance.

Location: Hybrid, 2-3 days a week in London

Company

%hirify_global% is a pioneering fintech company that started as a peer-to-peer lending platform and has evolved into a bank focused on customer-centric financial solutions.

What you will do

Collaborate with the QA team to understand operational processes and establish evaluation standards.
Implement AI scorecards for evaluating customer interactions using Python and prompt engineering.
Apply AI and analytics to assess back-office tasks for accuracy and efficiency.
Design metrics to monitor AI performance and ensure quality standards.
Utilize SQL, Python, and Tableau to analyze data and present actionable insights.
Work with cross-functional teams to integrate QA insights into business improvements.

Requirements

Strong technical skills in SQL and Python, with knowledge of APIs.
Experience or interest in Operations and data-driven problem-solving.
Familiarity with GenAI and its applications in data analysis.
Experience with BI tools like Tableau or Power BI.
Attention to detail and ability to communicate complex findings clearly.