TL;DR

Critical Harms Product Support Manager (Special Operations): Will help drive new operational launches and improve the existing functionality of our safety product features within our moderation platform specifically to address these specialized harms. Focus on improving safety workflows and scaling new safety features for some of the most exciting up and coming %hirify_global% products.

Location: This role is based at HQ, San Mateo, CA and will require you to be in the office 3 days per week.

Salary: $151,930—$180,950 USD

Company

%hirify_global% is building the tools and platform that empower our community to bring any experience that they can imagine to life.

What you will do

Launch, manage, and improve the workflow for a verified partner reporter intake program in collaboration with key cross-functional stakeholders.
Launch, manage, and improve the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content.
Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users.
Analyze data and provide insights to inform decision-making related to content safety moderation on our platform.
Stay up-to-date with industry trends and best practices related to content safety moderation, and apply this knowledge to continuously improve our operations.
Require on-call work at weekends on a rotational basis.

Requirements

A bachelor's degree in business, operations, or a related field.
5+ years of experience in operations management or product support, with a focus on content safety moderation workflows.
Strong program management skills, with experience leading projects at scale.
Experience developing processes to improve operational efficiency.
SQL proficiency for conducting business or operational analysis.
Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces.

Culture & Benefits

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).