TL;DR

Senior Telecom Engineer (Telecom): Leading and scaling the enterprise-wide telecom infrastructure with an accent on SaaS and CCaaS cloud phone solutions. Focus on designing, implementing, and managing contact center platforms and unified communications systems.

Location: Hybrid (Office Monday-Thursday, Remote Friday)

Salary: $120,000 - $150,000

Company

%hirify_global% is a financial services company focused on providing innovative investment solutions.

What you will do

Lead all telecom initiatives across the enterprise, including CCaaS platforms and SaaS integrations.
Manage all cloud-based phone systems including Genesys, Vonage VCC/VBC, Zoom, and Microsoft Teams.
Own vendor relationships and oversee procurement, assignment, and lifecycle management of phone numbers.
Design and maintain SIP trunking and VoIP infrastructure, ensuring high availability and performance.
Collaborate with cross-functional teams to align telecom solutions with business needs and compliance standards.
Monitor and troubleshoot latency, connectivity, and call quality issues across platforms.

Requirements

8+ years of enterprise networking and telecom support experience.
5+ years managing cloud-based telecom systems and contact center platforms.
Expertise in SIP, RTP, QoS, and VoIP protocols.
Knowledge of Cisco Meraki, Palo Alto Prisma, and Genesys is a plus.
Strong communication, documentation, and time management skills.
Able to thrive in a fast-paced, high-pressure environment.