TL;DR

Product Success Manager (Ecommerce): Accelerating value realization and driving adoption of the %hirify_global% platform with an accent on technical discovery, platform configuration, and embedding %hirify_global% into customers’ commercial and operational workflows. Focus on translating client goals into measurable, repeatable use cases and operationalizing them as platform workflows to streamline decision-making and drive business outcomes.

Location: Remote, US East Coast with approximately 75% travel expected to client locations. You will support clients in the ET timezone, with some flex to European timezones on occasion as needed.

Salary: $94,000 - $150,000/per year

Company

%hirify_global%’s AI-powered digital commerce platform is revolutionizing the way brands sell online.

What you will do

Lead technical discovery processes to translate data flows, integration requirements, and operational needs into effective product configurations and workflows.
Provide support for complex inquiries and hands-on configuration of key features and modules.
Provide consultation on best practices for utilizing %hirify_global% data models and dashboards to inform strategic commercial decisions.
Partner with customer contacts and internal technical teams to understand customer concerns and issues, and identify trends and priorities for enablement.
Help customers harness %hirify_global%’s AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies.
Configure key components of the platform to support adoption and value delivery.

Requirements

Bachelor’s degree required.
4-8 years of experience in solution consulting, pre-sales engineering, or technical account management within a SaaS/analytics environment.
Proficiency in navigating and configuring enterprise platforms.
Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform.
Ability to design and deliver impactful, customer-specific training programs and documentation.
Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives.
As this is a client facing role, are you willing to work from a client location approximately 75% of the time?
Are you willing to work east coast hours regularly, as well as European hours on occasion as needed?

Nice to have

Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools (e.g., Looker, Tableau).
Experience working with AI-driven platforms or products.

Culture & Benefits

Comprehensive medical, vision, and dental coverage
A 401(k)-retirement plan
Short & long-term disability insurance
Life insurance
Paid parental leave
Monthly reimbursements for gym, phone, and internet
10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO