TL;DR

Senior Partnerships Manager (Customer Service): Driving growth by identifying, recruiting, and managing strategic partners within the Customer Services ecosystem with an accent on building and scaling successful partnerships. Focus on developing comprehensive business plans, negotiating commercial terms, and ensuring mutual success with key partners.

Location: Hybrid (in-office at least three days per week in San Francisco Bay Area)

Salary: $226,000 - $269,000

Company

%hirify_global% is an AI Customer Service company focused on enhancing customer experiences.

What you will do

Develop and execute a comprehensive Business Plan for partner recruitment and growth.
Identify and prioritize potential strategic partners in the Customer Service ecosystem.
Lead the end-to-end partnership lifecycle, including negotiation and contract execution.
Manage relationships with key CX partners to ensure mutual success.
Collaborate with cross-functional teams to integrate partner solutions.
Monitor partnership performance and conduct regular business reviews.

Requirements

5+ years of experience in Partnership Management or Business Development focused on Customer Experience technologies.
Bachelor’s degree in Business, Marketing, or related field; Master’s degree is a plus.
Proven ability to negotiate and grow complex strategic partnerships.
Strong understanding of the Customer Service technology stack.
Exceptional communication and interpersonal skills.

Benefits

Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off policy.
Paid Parental Leave Program.
401k plan & match.