TL;DR

Principal Support Consultant (Logistics): Defining client needs and development plans for the delivery of solutions, proactively troubleshooting and resolving complex issues that arise post implementation involving supply chain software solutions. Focus on detailed design for customer specific enhancements, guiding clients through system implementation and prioritizing issues and projects.

Location: The flexibility to work at customer locations up to 50% within the EMEA region.

Company

%hirify_global% supplies the vital links between processes, information and people that allow our customers to stay one step ahead of their competition.

What you will do

Perform detailed design for customer specific enhancements.
Guide clients through system implementation of additional functionality and new sites.
Prioritize issues and projects.
Suggest product improvements based on customer feedback.
Analyse and resolve functional issues that arise post implementation in connection with supply chain software solutions.
Perform testing of client specific enhancements in a timely manner.

Requirements

People person with client-facing experience and excellent client management skills.
Experience in prioritizing multiple tasks in a fast-paced environment.
Successful track record in a similar application support or implementation role.
Understand Database concepts and ability to write SQL scripts.
Experience in troubleshooting.
Fluent in English and another European language would be an advantage.
Bachelor’s degree in Logistics, Engineering, Computer Science, Mathematics or another numerate discipline, or equivalent through business experience
The flexibility to work at customer locations up to 50%, sometimes for prolonged engagements within the EMEA region.

Nice to have

Warehouse Management System experience would be an advantage.
.NET experience would be an advantage.

Culture & Benefits

Support, encouragement and opportunity should be expected.
Talent, leadership, innovative thinking and hard work is recognised and rewarded.
An inclusive environment that leverages unique backgrounds, experience and perspectives makes us better.
Collaboration can overcome any challenge.
Where you take your career, and how you grow, is truly up to you. We’ll support you in your career progression.