Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Managing the success and health of hirify.global’s small business customers with an accent on customer engagement and retention strategies. Focus on developing strong relationships, driving product adoption, and ensuring customer satisfaction.

Location: Must be available to work onsite at our Guatemala City office in Zone 10

Compensation: Q10,100 monthly base + Q1,500 monthly variable

Company

hirify.global is a platform that helps local businesses convert leads into paying customers through AI-driven solutions.

What you will do

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of hirify.global products
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention
• Develop a deep understanding of each customer's business objectives and industry challenges
• Act as the primary point of contact for customer inquiries, issues, and escalations

Requirements

• 2-5 years in a customer-facing role, preferably in the software or SaaS industry
• Fluent in written and spoken English
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical abilities
• Technically adept and able to grasp complex software concepts quickly