TL;DR

Enterprise Success Manager: Optimizing customer engagement and product usage by fostering strong relationships and providing proactive support. Focus on coordinating onboarding, addressing technical issues, and identifying upselling opportunities to ensure customer satisfaction and long-term retention.

Location: Office based role with some travel and visits to client sites as required. Must be located in Reading, England, United Kingdom or London, United Kingdom.

Company

%hirify_global% helps organizations understand the underground, giving the confidence to make better decisions faster.

What you will do

Build and maintain strong relationships with customers to drive satisfaction and loyalty.
Coordinate onboarding and training activities, ensuring customers understand and utilize the solutions effectively.
Act as the voice of the customer within %hirify_global%, advocating for their needs and feedback.
Oversee and monitor customer engagement with technical support, addressing issues proactively.
Identify opportunities to introduce additional products or services that could benefit the customer.
Analyze customer data to identify trends and areas for improvement in customer experience.

Requirements

5+ years of experience in industry.
Ability to build a solid understanding of the solution set.
Customer-centric mindset with a strong commitment to helping customers achieve their desired outcomes.
Strong communication skills to interact effectively with customers and internal teams.
Problem-solving skills to quickly identify issues and provide solutions.
Wide knowledge across multiple products to provide relevant information and help customers leverage them together effectively.

Nice to have

Technical Proficiency: Understanding of the products and/or services to provide accurate guidance and support.
High EQ. A people-person, able to build trusting relations. A listener. Comfortable with complexity and ambiguity.
Action-orientated.
Empathy: Ability to understand and relate to customer needs and concerns.
Organizational Skills: Efficiently manage multiple customer accounts and tasks.

Culture & Benefits

Champion the uniqueness of each individual and a commitment to inclusiveness, equity, and accessibility.
Encourage individuals of all backgrounds and abilities to apply.
Pioneers of positive change in the way organizations work with the underground.
Work collaboratively, stay curious, make change happen, and have a global impact.