Customer Support Executive (Crypto)

TL;DR

Customer Support Executive (Crypto): Providing expert support to clients in the crypto finance sector with an accent on guiding institutions through complex issues. Focus on improving customer operations and driving measurable improvements in service delivery.

Location: Remote (UK)

Company

hirify.global builds infrastructure to bring financial integrity to the crypto economy.

What you will do

• Deliver fast, empathetic, effective support via Plain
• Partner with Product, Engineering, and Sales to resolve issues
• Report bugs and champion the customer’s voice in product discussions
• Develop deep product expertise and help teammates
• Own projects that improve processes and documentation
• Drive measurable improvements to time to resolution

Requirements

• Crypto native with experience in on-chain transactions
• Strong communication skills in remote settings
• Excellent customer communication skills
• Coachable, takes ownership, and shows initiative
• Bonus experience with accounting or finance workflows