TL;DR

Customer Success Manager (Fintech): Managing customer success cycle for key restaurant accounts, ensuring adoption of %hirify_global% tools and achievement of customer goals. Focus on data analysis to drive ROI, building long-lasting relationships with key stakeholders, and optimizing customer performance through technical solutions.

Location: Remote - North America

Company

%hirify_global% is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value with lifecycle marketing automations and innovative customer loyalty tools.

What you will do

Manage a book of business to ensure adoption and strong customer health, achieving company retention revenue goals.
Develop success plans to ensure customer goals are achieved through the use of %hirify_global%.
Analyze customer data to make recommendations to drive ROI.
Become an expert on the %hirify_global% platform to provide technical and business solutions, continuously optimizing customer adoption and performance.
Work seamlessly with various teams, specifically Sales, Onboarding, Product, and Engineering, to deliver quality outcomes to customers.

Requirements

Be well-versed in managing a portfolio of complex customers who are 100+ location, brick and mortar merchants in the restaurant, retail, and service industry.
Build deep relationships with and create value for C-Suite executives, as well as key partners and influencers.
Be comfortable and experienced in presenting to C-Suite executives and rolling out training programs to multi-level contacts.
Own project management, maintaining comprehensive project plans and executing an account management strategy.
Glean valuable insights to identify key pain points for the customer and turn these insights into feedback for future Product/Engineering roadmap.
4-5 years of software/B2B customer success management experience
An understanding of startup environments and willingness to adapt in a fast-paced environment
Strong written and verbal skills and enjoy speaking to a crowd
A BA/BS
A blended creative and analytical approach to problem-solving
Familiarity with software, like Salesforce, Catalyst, Front and Notion

Culture & Benefits

Strong employee tenure, track record of internal promotions, and impressive alumni network.
Cultural “core behaviors”: Think Boldly, Execute Reliably, Focus on What Matters, Say “%hirify_global%” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
Be willing to go above and beyond role description or standard working hours to deliver impactful results.