TL;DR

ICT Supporter I: Providing IT support to users at a Swiss multinational company, managing IT requests and ensuring the quality of service. Focus on resolving software and hardware faults on-site and documenting support cases.

Location: You have the willingness to work onsite in Konolfingen (between Bern and Thun) 5 days a week

Company

%hirify_global% is the leading provider of communication, IT and entertainment in Switzerland, also doing ground-breaking work in areas such as Artificial Intelligence, Internet of Things and Cloud.

What you will do

Provide qualified support on-site to users, addressing software and hardware faults.
Guarantee the quality of service at the customer's premises.
Independently solve problems and document support cases.

Requirements

Completed IT apprenticeship (EFZ Informatiker/in) and at least 2 years of professional experience in 1st and 2nd level support.
Willingness to work onsite in Konolfingen (between Bern and Thun) 5 days a week.
Comprehensive knowledge in end-user computing, Windows 10/11, and M365.
Good communication and analysis skills to respond to customers and solve problems.
Proficiency in English is mandatory.
Good knowledge of German is a real advantage.

Culture & Benefits

Pleasant working environment.
Financial benefits.
Exciting opportunities for professional development.
Flexible working environment.

Ict Supporter I