TL;DR

Entry-level Technical Support Engineer (Software): Resolving complex technical problems for customers using %hirify_global%’s Digital Customer Service platform with an accent on technical integrations and customer support. Focus on troubleshooting, collaborating with engineering teams, and delivering exceptional customer experiences.

Location: Onsite in Mexico City

Company

%hirify_global% powers conversations with customers for large enterprises, enhancing customer experiences through technology.

What you will do

Resolve technical inquiries with customers and partners.
Collaborate with developers and engineers to set up integrations.
Conduct troubleshooting on bugs and defects.
Guide customers on best practices for using %hirify_global%’s capabilities.
Network with various teams to find solutions.
Work in a fast-paced environment.

Requirements

Strong customer empathy and desire to deliver positive experiences.
Excellent English reading, listening, and writing skills.
Knowledge of RESTful technology and APIs.
Understanding of web technology stacks.
Ability to communicate complex issues clearly.
Bachelor's Degree in Software Engineering or Computer Science.

Nice to have

Experience troubleshooting network connectivity issues.
Familiarity with telecommunications technology.
Ability to troubleshoot server-side and client-side code.

Culture & Benefits

Competitive salary and stock options.
Professional development support.
Access to latest tools and equipment.
Sports compensation and therapy reimbursement.
Team events and diversity representation.