TL;DR

Manager, Technical Strategy and Success (CDP): Leading and mentoring a team of Technical Strategist CSMs to maximize value from %hirify_global%’s Customer Data Platform with an accent on driving customer adoption and integration of AI-driven efficiencies. Focus on shaping enterprise organizations' data strategies and enhancing customer experience transformation.

Location: Remote (USA)

Company

%hirify_global% is a leader in real-time Customer Data Platforms, helping organizations unify their customer data for personalized experiences.

What you will do

Lead and mentor a team of Technical Strategist CSMs, ensuring they deliver measurable business outcomes.
Serve as a trusted advisor to customers, diving deep into their use cases and data strategies.
Drive customer adoption of %hirify_global%’s solution, ensuring maximum value realization.
Champion the integration of AI-driven efficiencies into customer success engagements.
Partner closely with Sales on renewals and account strategy.
Provide technical guidance and thought leadership in the customer data space.

Requirements

10+ years of experience in Customer Success or Technical Strategy within the SaaS industry.
3–5 years of proven leadership experience managing high-performing teams.
Strong grasp of AI applications for customer data and marketing efficiency.
Excellent communication and storytelling skills.