Product Support Specialist (AI)

TL;DR

Product Support Specialist (AI): Interacting with users and optimizing documentation and processes with an accent on enhancing customer experience and product offerings. Focus on building relationships, problem-solving, and operating in a fast-paced startup environment.

Location: Must be based in LATAM or the US, willing to work in US time zones

Company

hirify.global is a post-Series A startup backed by Y Combinator, focused on providing an AI-powered sales platform for B2B companies.

What you will do

• Interact with users via email, chat, and video chat.
• Optimize internal and external documentation and processes.
• Collaborate with teams to improve product offerings.
• Analyze processes and implement changes for scaling operations.

Requirements

• Self-motivated and action-oriented.
• Exceptional relationship-building skills.
• Strong written and verbal communication skills.
• Creative problem solver.
• Willingness to work in a high-growth startup atmosphere.
• Ability to operate in a fast-paced environment.