Customer Success Manager (APAC)

TL;DR

Customer Success Manager (APAC): Managing the entire customer lifecycle and fostering long-term partnerships with an accent on customer retention and churn mitigation. Focus on implementing Customer Success Plans and collaborating with sales to enhance customer satisfaction.

Company

hirify.global is a global company focused on solving employment challenges for organizations.

What you will do

• Manage the entire customer journey, fostering long-term partnerships.
• Set and achieve Success Plans with your customers on a regular basis.
• Deliver business reviews in partnership with our sales team.
• Collaborate with Sales on customer expectations.
• Identify and leverage upselling and cross-selling opportunities.
• Ensure high-quality service delivery.

Requirements

• Strong expertise in the customer lifecycle, particularly in retention and churn mitigation.
• Proven track record of growing and developing customers.
• Excellent attention to detail and problem-solving skills.
• Fluent written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• 16 weeks paid parental leave.
• Mental health support services.
• Learning budget.