TL;DR

Agent Software Engineer (AI): Building and shipping best-in-class AI agents for customer interactions with an accent on complex system challenges and scalable solutions. Focus on designing AI agents that outperform human agents and integrating the latest models at scale.

Company

%hirify_global% is the leading conversational AI platform empowering brands to deliver concierge customer experience.

What you will do

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of %hirify_global%’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Requirements

Have 2+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Nice to have

Prior experience working with multi-modal models

Culture & Benefits

Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best