Software Engineer, Agents (AI)

TL;DR

Software Engineer, Agents (AI): Design and build AI agents that manage complex customer interactions across voice, chat, and email channels with an accent on outperforming human agents and driving retention. Focus on identifying cross-customer trends, experimenting with latest text and voice models, and integrating them at scale for enterprise customers.

On-site in London

£125,000 – £180,000 + Equity

Company

Leading conversational AI platform empowering brands to deliver concierge customer experiences for enterprises like Avis Budget Group, Block’s Cash App, Chime, and Oura Health.

What you will do

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving retention
• Identify cross-customer trends to guide the evolution of hirify.global’s agent building platform and research efforts
• Experiment with and run evaluations on latest text and voice models, then integrate them at scale with enterprise customers

Requirements

• 3+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• High degree of comfort digging into system failures within deep technology stacks

Nice to have

• Prior experience working with multi-modal models

Culture & Benefits

• In-office company with values: Just Get It Done, Invent What Customers Want, Winner’s Mindset, The Polymath Principle
• Medical, dental, and vision benefits; life insurance and disability benefits
• Generous time off: 25 days annual leave, 8 UK public holidays, company-wide holiday break; take what you need vacation policy
• Retirement plan (pension); parental leave; fertility and family building benefits
• Daily lunches, dinners, and snacks in the office