TL;DR

Strategic Account Director (Fintech): Partnering with high-impact enterprise accounts to drive growth and retention with an accent on strategic account planning and on-site client engagement. Focus on prospecting upsell and cross-sell opportunities, ensuring client alignment, and advocating for customer needs internally.

Location: Remote

Salary: $100,000 – $150,000

Company

%hirify_global% is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

Drive growth and retention by prospecting, developing, and closing upsell and cross-sell opportunities and contract renewals.
Partner with %hirify_global% product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
Engage with clients at least once a week to build trust, understand evolving goals, and ensure alignment.
Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

Requirements

5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups.
Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope.
Skilled at working with executive stakeholders, operations leaders, and contributors to understand their goals and deliver outcomes.
Comfortable navigating ambiguity and taking ownership without needing constant direction.
Excellent cross-functional communication skills to ensure customer feedback is woven into product and service enhancements.
Comfortable engaging with regular in-person meetings, drop-ins, and trainings within a two-hour drive.

Culture & Benefits

Choice of medical, dental, and vision insurance plans for you and your family.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
A local in-person meet-up program.