TL;DR

Manager, Customer Success Management (AI): Leading a team of Customer Success Managers to ensure exceptional onboarding and adoption experiences for clients with an accent on driving customer engagement and satisfaction. Focus on managing KPIs, enhancing customer lifetime value, and fostering cross-functional collaboration.

Location: Remote

Company

%hirify_global% is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

Manage and develop a team of Customer Success Managers focused on onboarding and retention.
Drive KPIs related to customer journey and product adoption.
Facilitate cross-functional collaboration for customer support and engagement.
Monitor customer onboarding progress and identify at-risk accounts.
Build and optimize onboarding processes and playbooks.
Leverage analytics to improve customer success strategies.

Requirements

Bachelor’s degree or equivalent experience.
3+ years of experience in customer-facing SaaS roles.
Proven experience in managing onboarding and customer health programs.
Strong analytical and program management skills.
Excellent communication and collaboration abilities.