TL;DR

Customer Success Advisor (Spanish Language Expertise): Responsible for positioning oneself as the subject matter expert on software business growth through the effective use of technology. Focus on implementing software best practices, ensuring adoption and success with %hirify_global% software, including detailed onboarding playbooks and building relationships with customers, business needs, and the company.

Location: United States

Company

%hirify_global% is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

What you will do

Translate customer requirements into implementation plans based on a full understanding of their needs and pain points.
Develop and execute implementation project plans, task schedules, and resource activities.
Ensure on-time and effective project delivery and identify opportunities to streamline procedures and improve product efficiency.
Collaborate with other departments to communicate customer needs and follow up with accounts to ensure successful %hirify_global% implementation.
Assist in educational webinars and workshops, staying up-to-date with product features and releases.
Monitor customer adoption and usage metrics, providing guidance to address issues impacting successful implementation.

Requirements

Fluency in Spanish and English is required
Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
2-3 years of experience using %hirify_global% or other similar vertical solutions.
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
Ability to handle multiple tasks in a fast-paced environment.

Culture & Benefits

Global, remote-first environment with over 1,500 team members across 15+ countries.
Culture rooted in creativity, collaboration, and impact.
Focus on cultivating a culture where innovation thrives, ideas are celebrated, and people come first.