TL;DR

Principal Solutions Engineer (AI): Partnering with enterprise customers to recommend AI-first solutions using the %hirify_global% platform, shaping requirements and delivering compelling product demonstrations. Focus on translating customer needs into solution architectures involving integrations, APIs, and security considerations, championing technical excellence.

Location: United States, Canada

Salary: $163,000 — $234,000 USD

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences with a people-first approach to AI.

What you will do

Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the %hirify_global% platform.
Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins.
Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling.
Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions.
Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations.
Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements.

Requirements

10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software.
You have an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer
Understands LLM's and can guide customers, team members and products on foundational AI principles
Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar.
Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight.
Deep knowledge of APIs, webhooks, integrations, and infrastructure components—able to propose and explain solutions without needing additional support.

Culture & Benefits

Multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
Adoption and parental leave benefits.
Creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
Committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.