TL;DR

Customer Success Engineer, Manager (SaaS): Onboarding and managing 30-40 customers at a time to ensure they derive value from %hirify_global%'s compensation platform with an accent on establishing best practices and operational processes. Focus on leading a team, resolving critical customer issues, and enhancing customer satisfaction.

Location: Hybrid (New York, NY)

Salary: $174,000 - $180,000

Company

%hirify_global% is building the industry’s leading compensation platform, combining real-time compensation data with expertise in AI and machine learning.

What you will do

Lead and develop a team of Customer Success Managers.
Establish best practices and operational processes.
Coordinate customer implementations with various teams.
Act as an escalation point for critical customer issues.
Onboard and coach new team members.
Work strategically to scale the CSE service model.

Requirements

5+ years of experience in a technical customer-facing role.
0-2 years of management experience.
Strong technical aptitude and communication skills.
Exceptional problem-solving skills.
Experience with enterprise SaaS implementations.
Experience with HR tech is a plus.

Benefits

Comprehensive Medical, Dental, and Vision coverage.
Flexible PTO and remote work options.
Lunch and dinner stipends.
Quarterly education stipend.
Robust parental leave.
Commuter stipend.