Professional Services Project Manager

TL;DR

Professional Services Project Manager: Coordinating the delivery of onboarding, implementation, integration, and consulting services for customers adopting the hirify.global platform with an accent on ensuring seamless implementations. Focus on managing project timelines, risks, and customer expectations to drive rapid adoption and satisfaction.

Location: Remote, US

Company

hirify.global is the identity security company securing identity access across SaaS, on-prem apps, data systems, and cloud infrastructure.

What you will do

• Own and manage all parts of project delivery, including timeline, risks/issues, and quality.
• Partner with sales and solution engineering to collect requirements and propose services solutions.
• Collaborate with deployment, implementation, and consulting engineers to deliver the scope of work.
• Manage customer expectations and communications, including project kickoff and status reporting.
• Drive decisions on technical decisions quickly and effectively while also keeping the projects on track.
• Cultivate relationships and trust with customers, helping align on a technical implementation strategy to help them realize success.

Requirements

• A desire to proactively deliver solutions to customers in a fast-paced, high-performing environment.
• 5+ years of experience working with enterprise customers with technical, cloud-based solutions as a services, onboarding, or implementation project manager or equivalent role.
• Ability to manage complex projects with large enterprise customers.
• Proven experience managing customers through challenging situations by finding solutions and workarounds.
• Excellent time and organizational management skills and familiarity with modern practices and methodologies.
• Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership.

Culture & Benefits

• Ownership Mindset
• Act with Integrity
• Guardians of our Customers
• Opinionated Humility
• Build Trust, Earn Trust