TL;DR

Customer Success Architect: Guiding customers through complex challenges related to observability, distributed systems, and cloud-native architectures with an accent on technical expertise, strategic guidance, and strong relationship management. Focus on driving platform adoption and ensuring customers realize maximum value.

Location: US - Remote

Salary: $136,900 – $161,000

Company

%hirify_global% is the observability platform built for control in the modern, containerized world.

What you will do

Build trusted relationships across all levels of customer organizations, from end users to executives.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Guide customers through complex technical challenges related to observability, distributed systems, and cloud-native architectures.
Architect best-practice solutions tailored to each customer’s environment.
Drive adoption of %hirify_global%’s platform and features, delivering measurable value and communicating ROI.

Requirements

5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments.
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.

Culture & Benefits

Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options