TL;DR

Customer Success Lead (SaaS): Leading a team of Customer Success Managers to ensure customer satisfaction and drive account growth with an accent on building executive partnerships and delivering measurable outcomes. Focus on mentoring, managing implementations, and expanding business impact through strategic collaboration.

Location: Hybrid (New York or San Francisco)

Salary: $210,000 - $240,000

Company

%hirify_global% is an AI-powered business planning and performance management platform.

What you will do

Lead and mentor the Customer Success team to strengthen relationships and drive account growth.
Work hands-on with the team to manage implementations and ensure strong customer adoption.
Establish trusted advisor relationships with customer executives.
Define and track KPIs for team and accounts, ensuring consistent execution of the customer journey.
Partner across customer organizations to uncover new use cases and maximize business value.
Collaborate with Sales, Professional Services, and Product teams to align strategies.

Requirements

BA/BS required; MBA or advanced degree preferred.
8 years of experience in Customer Success, Account Management, or Professional Services at a software/SaaS company.

Nice to have

Experience in implementing SaaS platforms across organizations.
Proven ability to engage senior stakeholders.
Strong communication and presentation skills.

Culture & Benefits

Competitive compensation package and equity.
Flexible time off and remote work options.
A diverse, inclusive, and mission-driven team culture.