TL;DR

Client Onboarding Specialist (Banking): Conducting client onboarding for the factoring product with an accent on effective communication and problem-solving. Focus on assisting clients in understanding service conditions and facilitating transactions.

Location: Remote or office in Ekaterinburg

Salary: From 69,000 ₽ per month

Компания

Точка Банк is an IT company creating an online bank and ecosystem of services for businesses.

What you will do

Conduct client onboarding primarily via chat and phone.
Answer product-related questions and assist in selecting appropriate solutions.
Inform clients about service conditions and manage expectations.
Assist clients in completing transactions.
Participate in creating new processes and experiments for new product launches.

Requirements

Experience in banking or with banking products for at least 1 year.
Strong communication skills and ability to explain complex concepts simply.
Ability to multitask and quickly grasp the essence of questions.
Experience in customer service and client communication.
Knowledge of factoring is a plus.