TL;DR

Mid-Market Customer Success Manager (Hospitality): Managing relationships and ensuring customer satisfaction for mid-market hotel partners using Canary's AI platform with an accent on customer retention, health management, and product expansion. Focus on proactive engagement, issue resolution, and conducting Quarterly Business Reviews.

Location: Hybrid (New York, NY / Dallas, TX / San Francisco, CA)

Salary: $90,000 - $110,000

Company

%hirify_global% is a hospitality software company utilizing AI to enhance hotel operations.

What you will do

Proactively engage with mid-market hotel accounts to ensure satisfaction and product utilization.
Monitor customer health metrics and develop action plans for improvement.
Identify opportunities for product expansion and collaborate with sales teams.
Build strong relationships with key stakeholders at client hotels.
Provide guidance and best practices as a product expert.
Resolve customer issues by working cross-functionally with support and engineering teams.

Requirements

Bachelor's degree (BS/BA) and 2-3 years of experience in account management or customer success in a B2B SaaS environment.
Strong understanding of customer success methodologies.
Excellent communication and presentation skills.
Ability to manage multiple accounts and prioritize tasks.
Proactive and results-oriented with a customer-centric approach.
Familiarity with the hospitality industry is a plus.