Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Overseeing strategic relationships with hirify.global’s largest hotel groups, ensuring successful deployments and customer satisfaction with an accent on managing complex, multi-stakeholder accounts. Focus on driving account growth, fostering executive relationships, and advocating for customer needs.

Location: Hybrid (Dallas, TX / San Francisco, CA / New York, NY / Bethesda, MD / Atlanta, GA / Phoenix, AZ)

Salary: $125,000 - $150,000

Company

hirify.global is a hospitality technology company utilizing AI to enhance hotel operations.

What you will do

• Manage strategic relationships with enterprise accounts.
• Coordinate with implementation and sales teams for successful deployments.
• Develop success plans aligned with customer goals.
• Conduct executive business reviews and provide insights.
• Monitor product usage and drive customer outcomes.
• Advocate for customer needs with internal teams.

Requirements

• BA/BS degree.
• 5+ years in Enterprise Customer Success or Account Management.
• Experience managing complex enterprise accounts.
• Strong executive communication skills.
• Collaborative mindset with cross-functional experience.
• Project Management Professional (PMP) certification is a plus.