Senior Manager, Account Management (AI)

TL;DR

Senior Manager, Account Management (AI): Managing a team to cultivate and grow client relationships for the DealCloud product line with an accent on maximizing customer benefits and software adoption. Focus on coaching Account Managers, managing sales lifecycles, and ensuring client satisfaction.

Location: Hybrid (London, UK)

Company

hirify.global builds AI software to power the world’s top investment, legal, and consulting firms.

What you will do

• Manage a team of 7 to 9 Account Managers to enhance client relationships.
• Coach Account Managers to establish trusted advisor relationships.
• Oversee the sales lifecycle to ensure visibility and predictability.
• Maintain positive relationships with employees, customers, and partners.
• Meet and exceed team upsell opportunities.
• Guide timely resolution of escalated sales-related issues.

Requirements

• 5-7 years of account management experience in the software industry.
• 3+ years of management experience in the software industry.
• Strong interpersonal communication skills.
• Natural leadership skills and ability to mobilize teams.
• Good understanding of Excel and financial modeling.
• Experience with Salesforce or other CRM platforms.