TL;DR

Staff Software Engineer (AI): Designing, deploying, and scaling generative AI chatbot solutions to enhance customer support with an accent on integrating advanced AI technologies. Focus on collaborating with cross-functional teams to drive impactful user-facing solutions.

Location: Hybrid (Menlo Park, CA)

Base Pay Range: $217,000 - $255,000 USD

Company

%hirify_global% is on a mission to democratize finance for all.

What you will do

Design and implement scalable generative AI solutions that elevate our customer care experience using advanced LLMs, natural language processing, and ML tools.
Collaborate with AI/ML engineers, PMs, and CX stakeholders to ensure seamless integration of chatbot features across the %hirify_global% ecosystem.
Experiment with and prototype new capabilities, driving improvements in response quality, reliability, and personalization.
Mentor other engineers and contribute to a culture of innovation, learning, and high-impact delivery.
Champion best practices around testing, monitoring, security, and compliance in all AI initiatives.

Requirements

10+ years of software engineering experience, with significant depth in AI/ML, NLP, and chatbot development.
A proven track record of working across product and engineering teams to ship impactful, user-facing solutions.
Experience mentoring and leading other engineers while fostering collaboration and technical growth.
Strong problem-solving skills and the ability to navigate complex technical challenges in a fast-paced environment.
Deep interest in generative AI advancements and their application to customer service technologies.
Bonus: familiarity with the financial services industry.