TL;DR

Senior IT Service Desk Analyst: Providing technical support and troubleshooting for end-users, contributing to IT projects, and creating technical documentation with an accent on problem-solving and maintaining IT assets. Focus on supporting multiple operating systems and cloud services, including MacOS, Linux, Windows, Google Suite and Office 365.

Location: Hybrid in Buenos Aires or Bangalore

Company

%hirify_global% delivers AI-powered customer experience solutions and fosters a culture of customer obsession, purposeful speed, and continuous learning.

What you will do

Provide technical support to staff as the first point of contact, operating within SLAs.
Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions.
Create technical documentation and how-to articles.
Contribute to multiple projects and/or own a project within the Information Technology Services team.
Provide on-call support.

Requirements

3+ years of end-user support/service desk experience.
Self-learner attitude, ability to work independently, and outstanding problem-solving skills.
Excellent written and verbal communication skills.
Good understanding of computer systems, mobile devices, and other tech products.
IT assets management experience.
Experience in at least 4 of the following areas: Networking; Collaboration tools (Google Suite, Office 365); Cloud services (Amazon Web Services, Google Cloud Platform, Azure, other); Directory services (LDAP, Active Directory); Identity management (Okta, Active Directory); SaaS platforms; Multi factor authentication (DUO, Google Authenticator); OS Troubleshooting (macOS, Linux and Windows).

Nice to have

Deep knowledge of MacOS and/or Linux
Identity and Access Management (IAM)
Supporting corporate infrastructure
User lifecycle management
Experience with PC’s and Microsoft Intune
Technical onboarding and offboarding of employees

Culture & Benefits

Competitive compensation
Stock options
Healthcare for the family group
Wellness perks
Learning & development stipend
Mac equipment

Senior It Service Desk Analyst