Customer Success Manager, Strategic (Fintech)

TL;DR

Customer Success Manager, Strategic (Fintech): Owns success for high-value customers by driving retention, growth, and impact, focusing on building trusted executive relationships. Focus on linking sustainability data to business strategy and navigating complex organizations to deliver value.

Location: Must be willing to work from an office 4 days per week in San Francisco, New York, London, or Mexico City.

Salary: $180,000 - $200,000

Company

hirify.global is the enterprise sustainability platform helping companies like Airbnb, Carlyle Group, and Visa manage climate and ESG data to drive real decarbonization.

What you will do

• Drive retention, growth, and impact for a small set of high-value customers.
• Build trusted executive relationships to show how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent customer needs internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

Requirements

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships, driving retention, and expansion.
• Strong communication skills with C-suite presence, able to link sustainability data to strategy.
• Skilled in change management, helping large organizations adopt new ways of working.
• Commercially fluent, partnering with Sales on renewals and growth.
• Highly organized, managing multiple enterprise accounts while driving outcomes.

Culture & Benefits

• Total rewards benefit package including equity, health/dental/vision insurance, 401(k), and unlimited paid time off.
• Paid parental leave, fertility, and mental health programs.
• Mission-oriented startup environment focused on product-building and collaboration.
• Hub offices in San Francisco, New York, London, and Mexico City, with satellite offices in Sydney, Paris, and Berlin.

Hiring process

• Initial conversations to discuss hirify.global, your experience, and your interests.
• A skill or experience interview (e.g., coding interview, portfolio review, deeper experience call).
• Virtual or in-person interview panel.