TL;DR

Product Operations Specialist (Fintech): Scaling %hirify_global%'s intake-to-pay workflows to centralize purchase requests, accelerate approvals, and generate purchase orders tied to downstream payments with an accent on using data to improve adoption and cycle times, shaping product quality through feedback loops. Focus on operationalizing dynamic intake forms, conditional approval routing, purchase order creation and matching, and ERP and CLM integrations.

Location: New York, NY (HQ), San Francisco, CA. Must be comfortable with working in-person at our NYC HQ at least 3 days/week.

Salary: $94.6K – $157.1K

Company

%hirify_global% is a financial operations platform designed to save companies time and money by combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence.

What you will do

Help drive product market fit on our Procurement offering by translating qualitative and quantitative inputs into our product strategy.
Design and facilitate structured user research sessions to gather qualitative feedback and identify pain points.
Develop and maintain internal documentation, training materials, and knowledge bases to support cross-functional teams.
Own the launch operations for our Procurement product as new features move from Alpha to GA.
Define and maintain dashboards for procurement health: request volume, adoption, approval SLA, PO coverage, request → PO → bill conversion, and savings signals.
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements.

Requirements

1+ years in product operations or product management supporting B2B workflows; experience with procure‑to‑pay or adjacent domains preferred.
Proficiency using data to size opportunities, measure funnel conversion, and analyze cycle times and adoption.
Ability to translate qualitative feedback into crisp requirements and operational processes.
Comfort working in ambiguous spaces and driving clarity across multiple stakeholders (Procurement, Finance, Legal, IT, Support).
Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact.
Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week.

Nice to have

Hands‑on experience with CLM tools (e.g., Ironclad), ERPs (e.g., NetSuite, QuickBooks), and collaboration platforms (Slack/Teams).
Experience with Retool, Zendesk, or similar internal tooling for support and operations.
Programming experience (Python, Javascript) for lightweight automation or data analysis.

Culture & Benefits

100% medical, dental & vision insurance coverage for you and partially covered for your dependents + One Medical annual membership.
401k (including employer match on contributions made while employed by %hirify_global%).
Flexible PTO.
WFH stipend to support your home office needs + Wellness stipend.
Relocation support to NYC or SF (as needed).