Customer Activation Manager (Enterprise)

TL;DR

Customer Activation Manager (Enterprise): Implementing hirify.global’s products for newly-closed enterprise customers with an accent on project management, customer relationships, and communication skills. Focus on ensuring no unnecessary delays in the implementation process and driving initial product utilization.

Location: New York, NY (HQ), San Francisco, CA, Miami, FL, Washington, D.C., Remote (US), Remote (Canada)

Salary: $115K – $212.5K

Company

hirify.global is a financial operations platform designed to save companies time and money, combining payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence.

What you will do

• Project manage the implementation and onboarding of new hirify.global Enterprise customers.
• Execute successful launches of the hirify.global platform across Enterprise accounts in partnership with Account Executive and Technical Consulting teams.
• Act as a strategic consultant, guiding customers through hirify.global setup and best practices.
• Work with customers to understand their workflow, pain points, and priorities, showcasing tailored solutions.
• Drive initial product utilization and revenue by ensuring there are no implementation delays.

Requirements

• Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
• Experience managing enterprise customer relationships with numerous stakeholders.
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics

Nice to have

• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to Enterprise customers
• Experience with financial services sales
• Experience at a high-growth startup

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you, partially covered for your dependents.
• Flexible PTO.
• WFH stipend to support your home office needs.
• Wellness stipend.
• Relocation support to NYC or SF (as needed).